Returns & Exchanges
At Félix & Norton, we take pride in the quality of our gourmet cookies and treats; if you are not completely satisfied with your order, please contact us within 24 hours of delivery. Due to the perishable nature of our products, we handle returns and replacements on a case-by-case basis to ensure your sweet experience remains perfect.
Contact Our Team
Email our customer care team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
Please include clear photos of the packaging and the product so we can better understand the concern and improve our baking process.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a refund or a replacement shipment is the best solution.
Resolution
Once approved, we will either issue a credit to your original payment method or ship out a fresh batch of cookies at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing